Shipping Info & FAQ
WHAT ARE YOUR SHIPPING TIMES?
USA/CANADA/AUSTRALIA Shipping Time Estimates
EUROPE/ASIA Shipping Time Estimates
Please be advised international delivery highly depends on weather , public holidays,custom inspection,etc.
We apologize for the long wait - but assure you it is worth it. We thank you very deeply for your support :)
It is rare that a delay occurs, however if you are buying a gift and need it by a certain date we CANNOT guarantee its arrival by that date. Please plan accordingly.
I WOULD LIKE TO REFUND DUE TO LONG SHIPPING TIME.
We are not offering refunds on delayed shipments until shipping times have reached 45 days for USA/CANADA Delivery & 60 days for EUROPE/ASIA Delivery.
HOW CAN I CANCEL MY ORDER?
- You can cancel your order and receive a refund within 24 hours. Please contact us by email at firstname.lastname@example.org
- If you request cancellation after you received a shipping confirmation email, a refund will only be issued once your order has been returned to our "return" address.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept Credit Card Payment.
HOW SECURE IS MY PERSONAL INFORMATION?
- Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
WHAT IS THE RETURN POLICY?
- Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to email@example.com and we will fix it :)
I ACCIDENTALLY PROVIDED THE WRONG SHIPPING ADDRESS!
- If you catch this error quickly, and if we haven't shipped your order yet, please contact us at firstname.lastname@example.org with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!
THE TRACKING INFORMATION HASN'T UPDATED IN A LONG TIME.
- Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.